Frequently Asked Questions
In many emergency situations, the first hour may be the most intensive and therefore the costliest. We know you have a lot of questions, and we are here to help. Many of the patients are more critical than those you routinely take to your regular veterinarian. Our fees are set carefully by our directors so that we will be able to provide the same quality service for this community in the future.
What are your emergency hours?
We close at 8:00 am and stop seeing pets at 7:30 am. Pet’s that are hospitalized need to be picked up between 7:00-7:30 am.
How do I schedule an appointment?
We ask that you call us before bringing in your pet. The information that you provide before you arrive will allow us to prepare for your arrival. In critical cases, we can help increase the chance of your pet’s survival by talking you through basic first aid and support until you reach our clinic.
How long is the wait?
Our caseload may become very heavy, especially on weekends and holidays. Every effort is made to make your wait as short as possible. We see patients in order of arrival. However, at APEC we practice triage which means that THE MOST CRITICAL AND LIFE THREATENING CASES ARE TREATED AND STABILIZED FIRST. While this may increase your wait, we hope that you will understand and keep in mind that had your pet been the critical one, it would have received the same attention.
What if my pet needs to be hospitalized?
If your pet needs to be hospitalized, they will be safely monitored the entire time they are here. Our staff is well-trained, dedicated, attentive, and caring.
Unless immediate lifesaving efforts are necessary, the doctor will explain treatment options and will provide you with an estimate of the cost. Your approval will be needed before any treatments, or other immediate life-saving measures, are performed. This is only an estimate. We will make every effort to stay within that range. However, we will not compromise the care of your pet to meet an estimate. We will attempt to contact you before exceeding the estimate by a large amount.
Our office will fax complete copies of your pet’s records, including lab work, to your regular veterinarian if their fax number is available. You will also be provided with a CD if your pet had radiographs taken, this will need to be given to your regular vet for your pet’s permanent record.
What payment types do you accept?
We accept cash, approved checks, Master Card, Visa, Discover, and Care Credit. If your pet is hospitalized, a deposit will be required. All fees are due and must be paid at the time of service.
104 B. S. Heidelbach Ave.
Evansville, IN 47713
Hours of Operation
Weekdays: 6PM – 8AM
Weekends: Sat Noon – Mon 8AM
Holidays: Open 24 Hours
The materials offered on this website are intended for educational purposes only. All Pet Emergency Clinic does not provide veterinary medical services or guidance via the internet.
Please consult your pet's veterinarian in matters regarding the care of your animals.